Our Order Process

1. Order is placed
2. We always aim to deliver items to you within 48 hours
3. If the order is placed within working hours (9am - 5pm) you will receive a phone call from your nearest branch on the same day to arrange a suitable delivery time and date/collection time
4. When the order is placed outside of working hours you will receive a phone call from your nearest branch on the next working day
5. For 'click and collect' orders, you will be provided with a unique 6 digit collection PIN. This collection PIN must be presented at the time of collection. Your item cannot be released for collection without providing the collection PIN.
6. The delivery or collection will be arranged at a time that is most appropriate for you
7. During this process you are more than welcome to contact Head Office on 01288 352269 or your nearest branch (contact details) to get the latest update on your order