At HBH Woolacotts, we strive to offer the best possible service to our customer - which is why we offer free delivery and installation within Devon and Cornwall on all orders over £100.

We'll organise delivery with you to ensure a convenient delivery time at the earliest possible opportunity. Our delivery and installation engineers will deliver your appliance, install it, remove all packaging and offer a demonstration of the main features. For an additional £15 fee we can also remove your old appliance for recycling (£30 for refrigeration appliances).

* Conditions apply.

Free Delivery & Installation - Terms & Conditions

  • Free delivery & installation only applies to products over £100.
  • Free delivery & installation only available to addresses in Cornwall & Devon
  • Free installation service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points, electrics or fixings such as wall brackets. Installing new points or moving existing points is the customer's responsibility. We are able to offer many of these at an additional cost.
  • Free installation service excludes all gas and dual fuel appliances. We are able to recommend third party gas safe engineers to connect gas appliances, however this will be at the customer's expense and we will not accept any liability for their work.
  • Free installation service includes built-in appliances, where installation consists of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer's expense by a relevant tradesperson.
  • We reserve the right to refuse installation should our engineers consider the existing electrical or plumbing points unsafe or in need of maintenance.
  • Our free next day delivery service is subject to product availability. Providing the product is in stock  we will always try and accommodate next day delivery. If the product needs to be ordered this service will not be available.
  • Free next day delivery service is subject to availability and delivery spots. We will always try and accommodate free next day delivery in our area however if we are fully booked and physically unable to add an extra delivery we reserve the right to refuse a next day delivery.
  • Our free next day delivery service does not include Sundays and Bank Holidays as we are unable to offer any deliveries on these days.

 

Delivery & Installation of ‘Connected' Products

  • Our free installation excludes laptops and computers and other IT products that require in depth configuration and set up of 3rd party accounts and software. We will deliver these items free of charge within Cornwall and Devon, however setup and installation will not be provided.
  • Our Free Installation Service includes ‘connected' products such as wireless audio systems, Smart TVs and other appliances that have features that work when connected to the internet providing we are supplied with the correct access codes and passwords.

...HOWEVER...

  • Installation of ‘connected' products only includes linking the product to an existing network to ensure the product is connected and working correctly.
If there are issues with the wireless network or there is no wireless network already installed our installation service does not include:
  • Installing and setting up a wireless network
  • Configuring routers or accessing computers to rectify connectivity issues
  • Our Free Installation service does not include creating, setting up or linking 3rd party accounts and software to devices or products.

 

Product Maintenance - The Customers' Responsibility

  • With every product purchased we will always do our utmost to advise you how to get the maximum performance from your product, and provide support when things go wrong.
  • However, as the purchaser you have a responsibility to commit to understanding your new product, perform required updates and carryout any routine maintenance or cleaning to the product as detailed in the product manual.
  • We are always "Happy to Be Helpful", but are unable to regularly service your product on your behalf or perform tasks which fall into the category of "general usage and maintenance" of the product, free of charge.