Delivery & Installation Service – Terms & ConditionsWe are experiencing some staff shortages due to COVID-19 and members of our delivery teams having to self-isolate.
While we are still endeavouring to offer our free next day delivery service where possible, we are currently unable to guarantee next day delivery.
In the case of an emergency appliance, such as a fridge freezer, please get in contact with us and we will do what we can to get it to you as soon as possible.
Free Next Day Delivery Service applies to all products that we have in stock
Free Next Day Delivery Service only applies to addresses in Cornwall &
our free delivery service we will deliver the product to a valid address and we
will carry the product into a room of the customer’s choice providing it is
straightforward and feasible safe for us to do so. We will not remove packaging
or modify/unpackage products in order to fit through doorways or any other
access points. Our delivery engineers
reserve the right to refuse delivery to a particular room if it is not
straightforward. In these instances we will leave the product in a front
hallway or garage at both ours and the customer’s convenience.
Free Next Day Delivery Service is subject to product availability. Providing the
product is in stock we will always try and accommodate next day delivery
however if the product needs to be ordered this service will not be available.
Next Day Delivery Service is subject to availability and delivery spots. We
will always try and accommodate free next day delivery in our area however if
we are fully booked and physically unable to add an extra delivery we reserve
the right to refuse a next day delivery.
Free Next Day Delivery Service does not include Sundays and Bank Holidays as we
are unable to offer any deliveries on these days.
Installation Service is an optional extra and the charges vary depending on the
products that need to be installed.
Installation Service only includes connecting to existing points and fixings.
This does not include installing or moving plumbing, connection points, electrics
or fixings such as wall brackets. Installing new points or moving existing
points is the customer’s responsibility. We are able to offer many of these at
an additional cost or alternatively we may recommend local tradesmen however
this will be at the customer’s expense and we do not accept any liability for
Installation Service excludes all gas appliances. It is the customer’s
responsibility to find a gas safe engineer to connect the appliance. Any work
conducted by a third part gas safe engineer will be at the customer’s expense
and we will not accept any liability for their work. Our ‘installation’ charges
for gas appliances include removal and recycling of packaging and putting the
product in situ however a Gas Safe engineer will need to connect the appliance
and this is the customer’s responsibility.
do provide chargeable installation options for built-in appliances providing it
is simply a case of fitting the appliance and furniture doors. Any additional
work to the kitchen units or carpentry work required will need to be completed
at the customer’s expense.
the vast majority of cases we will not be able to install the cabinet doors to
built-in laundry products as the fittings very rarely match up. We will try our
best however if we are unable to do this we will still install connect to
plumbing and put the appliance it situ – in these cases only a half refund will
be offered due to the installation work that is necessary in connecting the
Installation prices do not include installation of commercial appliances or
installation within commercial premises. These services are available but would
be subject to site survey and prices would need to be calculated and quoted
reserve the right to refuse installation should our engineers think that the
existing electrical or plumbing points are unsafe and in need of maintenance or
if they are unable to install to existing furniture.
situations where we have refused to complete the installation due for any
reason we will either complete the work at a later date if the situation allows
or the cost of the installation service will be refunded in full and the
delivery will revert to a free delivery only service or collection.
Delivery & Installation of ‘Connected’ Products
- Installation of ‘connected’ products only includes linking the product to an existing
wireless network to ensure the product is connected and working correctly.
- If there are issues with the wireless network or there is no wireless network
already installed our installation service does not include
- Installing and setting up a wireless network
- Configuring routers or accessing computers to rectify connectivity issues
Installation service does not include creating, setting up or linking 3rd
party accounts and software to devices or products.
disposal service only includes removal, transportation and recycling of old
appliances. It does not include the disconnection of the old appliance.
costs for disconnections are included within our Installation charges and as
part of this service we will disconnect old appliances and reconnect new
customer may purchase a disposal service without an installation providing the
appliance has been disconnected when our delivery engineers arrive and the
product is left in an area with straightforward access for us to remove from
as part of an installation service we will disconnect old appliances and move
to a reasonable location should the customer wish to dispose of it themselves.
Product Maintenance - The Customers’ Responsibility
product purchased we will always do our utmost to advise you how to get the
maximum performance from your product, and provide support when things go
the purchaser you have a responsibility to commit to understanding your new
product, perform required updates and carry out any routine maintenance or
cleaning to the product as detailed in the product manual.
always "Happy to Be Helpful", but are unable to provide a free of
charge service perform tasks which fall into the category of "general
usage and maintenance" of the product.
Damage to Delivered Products
on occasions, some products may be damaged straight out of the box. On
occasions where we have delivered the product and damage is found when it is
opened, HBH Woolacotts will only accept liability providing we are notified
within 24 hours of delivery and provided all of the packaging is present and in
its original condition.
is found and we are installing the products, we will repackage and return the
product as soon as the damage is found and endeavour to get a replacement
delivered and installed at the earliest opportunity.