Dear Customers

In these unprecedented times, we are fully aware that the coronavirus threat is a concern for everyone.

HBH Woolacotts will continue to closely monitor and follow the guidance of the local health authorities and World Health Organization (WHO), to ensure we are doing our part to keep our customers, staff and wider communities safe.

In light of the most recent government announcement we have taken the following steps with immediate effect;

• All of our stores are now shut to the public
• We have temporarily suspended our installation service as well as all fault finding and repair work

We understand that this will affect many customers so we have put the following provisions in place during this time:

• We will still be contactable for our customers and offering a support service for fault finding, basic product support and product advice. Our phone lines will still be working, we will be contactable via email and we have also set up video links should people need remote support.
• We will continue to accept web orders, telephone orders and orders via email and all of our products qualify for free delivery across Cornwall & Devon and this service will be maintained throughout this period.
• We have updated our temporary delivery terms and conditions and ALL deliveries must now conform to these terms to help protect our staff, customers and communities.
• We will be contacting customers with outstanding orders and deliveries to run through the most recent changes and terms and if they are not acceptable full refunds will be offered.
• We understand that many of our products are necessity items and we are committed to helping all of our customers as best as we are able to whilst also ensuring we are acting responsibly and in line with current guidelines.
• We have also temporarily amended our delivery and installation and service terms and conditions. You can find the amendments here: https://www.hbh-woolacotts.co.uk/services/temporary-ts-and-cs.html

On behalf of HBH Woolacotts and our staff we thank you for your understanding and your custom.  We are proud to be part of your community and are committed to helping everyone through this extremely challenging time.

Many thanks

HBH Woolacotts