In these unprecedented times, we are fully aware that the
coronavirus threat is a concern for everyone.
HBH Woolacotts will continue to closely monitor and follow
the guidance of the local health authorities and World Health Organization (WHO),
to ensure we are doing our part to keep our customers, staff and wider
In light of the most recent government announcement we have
taken the following steps with immediate effect;
- All of our stores are now shut to the public
- We have temporarily suspended our installation service
as well as all fault finding and repair work
We understand that this will affect many customers so we have
put the following provisions in place during this time:
- We will still be contactable for our customers and
offering a support service for fault finding, basic product support and product
advice. Our phone lines will still be working, we will be contactable via email
and we have also set up video links should people need remote support.
- We will continue to accept web orders, telephone
orders and orders via email and all of our products qualify for free delivery
across Cornwall & Devon and this service will be maintained throughout this
- We have updated our temporary delivery terms and
conditions and ALL deliveries must now conform to these terms to help protect
our staff, customers and communities.
- We will be contacting customers with outstanding
orders and deliveries to run through the most recent changes and terms and if
they are not acceptable full refunds will be offered.
- We understand that many of our products are necessity items
and we are committed to helping all of our customers as best as we are able to
whilst also ensuring we are acting responsibly and in line with current
- We have also temporarily amended our delivery and
installation and service terms and conditions. You can find the amendments here: https://www.hbh-woolacotts.co.uk/services/temporary-ts-and-cs.html
On behalf of HBH Woolacotts and our staff we thank you for your
understanding and your custom. We are
proud to be part of your community and are committed to helping everyone
through this extremely challenging time.