Coronavirus Information - how we are keeping you safe
As a family run Cornish business, we care about the safety our customers, staff and the communities that we operate in.
We will aim to keep this page updated with information regarding our business and how we are adapting to keep our shops and services safe, but accessible, to everybody.
With our shops shut we would like to assure that we have plenty of staff available and that we will continue with a full delivery, installation and repair service so you can rest assured that you will get the service that you need.
We will aim to keep this page updated with information regarding our business and how we are adapting to keep our shops and services safe, but accessible, to everybody.
Shops
In line with government advice our stores will shut from Tuesday 5th January until further notice. This applies to all 9 stores across Cornwall & Devon, however, our stores in Bude, Barnstaple, Plymouth, Liskeard and St Austell will remain available for a limited Click & Collect only service.
All phone numbers, email addresses and website enquiries will continue to be manned to ensure we can answer any questions, provide advice and assistance, take orders and continue deliver products across the South WestWith our shops shut we would like to assure that we have plenty of staff available and that we will continue with a full delivery, installation and repair service so you can rest assured that you will get the service that you need.
Deliveries, Service & In-Home Work
All of our services have returned and we are now running a full service as follows;
- FREE Next day Delivery – ongoing service on ALL products regardless of price, with products dropped to the doorstep (exceptions can be made in exceptional circumstances)
- Installation Service – full installation service available on ALL applicable products
- Service Repair Team – full service department both in the workshop and on the road
- Aerial & Satellite Service – full service
We appreciate some of these services are higher risk given the fact that we need to enter customers properties so we are taking the following measures to minimise the risks as much as we are able to.
- PPE for staff with face masks and visors/goggles to be worn at all times
- Gloves will continue to be carried on each van but are optional for the engineer or if any customer specifically requests that they be worn.
- Doorstop drop off only or to a designated garage or outbuilding
- Non-Contact Paperwork with proxy signing of delivery notes
Installations, Repairs and In-Home Work
- PPE for staff with visors/goggles, and face masks to be worn at all times
- Social distancing to be observed at all times, including a request for customers to vacate rooms in which we will be working while we are on site
- Disinfectant wipes will be used before and after our work on the areas we have and will come into contact with
- Variety of safe working protocols to minimise interactions between our staff
For a full risk assessment for our in home services please click here.
We want YOU to be able to shop with confidence so if you feel that we have missed anything or could be doing anything better please do not hesitate to contact us and we will look into all requests where within reason.
We want YOU to be able to shop with confidence so if you feel that we have missed anything or could be doing anything better please do not hesitate to contact us and we will look into all requests where within reason.
Warehousing & Administration
As non-customer facing roles both our warehousing and administration offices are relatively low risk, however, we have still looked to improve our systems and processes to further minimise the risks and ensure we can do as much as we can to reduce the risks to our staff and communities.
Warehouse
Warehouse
- Social distancing actively encouraged and changing of work patterns to ensure we can maintain this wherever possible
- Improved Cleaning and Sanitisation protocols with PPE and equipment readily available to all staff
- Reduce incoming deliveries and suppliers where possible and rely on stock on hand to reduce the amount of vehicles coming to the South West
Administration
- Where possible staff have been set up to work from home
- Social distancing measures are in place throughout our offices and we’ve adjusted desks and working patterns to accommodate and reduce the need for shared equipment
- PPE and Cleaning equipment increased and improved protocols throughout
For a full risk assessment for our Administration, please click here.