Just felt the need to make others know about the excellent service that we have just had from Tony. I explained to Tony about the 3 week delay in a high Street store processing our order for a tumble dryer only to find out that the dryer was to be dispatched by the manufacturer........with an estimated additional waiting time of 4 weeks! I rang Tony on Monday afternoon and was able to get a comparable tumble dryer delivered and installed within 24 hours!!! Why look elsewhere?! Rob S.
I recently purchased a Samsung TV from your salesman Dave McGinn . I wasn't happy with the picture and Dave sent an installer to check the TV. I still wasn't happy with it so Dave arranged an upgrade to a Panasonic TV. Unfortunately this went pop bang on the first night. Again Dave arranged for someone to replace the TV, which seems to be working fine.
I do not hold your company responsible in anyway for my issues but I want to commend your company and staff on their excellent customer service.
Dave throughout has been true professional giving his expert and impartial opinion and his customer service skills are a credit to himself and your company.
The installers who called were also a credit to your company.
Please can you thank them all on my behave.
Just wanted to say a big thank you. Popped in to St. Austell store today to buy a washing machine as ours has just about died and your staff were of great help and assistance. I had to pop home and get my driving licence to take advantage of your buy now pay later deal which meant your staff were late finishing and they were still very professional including the staff that remained waiting for us to finish the transaction . Please pass on my thanks and rest assured we will be using your store in the future as well as recommending to family and friends. Keep up the great service.
Just a quick thank you for your help over the last couple of weeks.
The fit went well yesterday and I am enjoying my new cooker with no dishes after! Baked my first cake this morning and it baked beautifully!
I will be recommending you and your team to my friends & family, great professional service from start to finish.
Many thanks for a very good service with the New World cooker delivered on time with very polite staff. yours truly D H
Just to say a big thank you for delivering and installing our dishwasher on Saturday.
We were delighted with the speed of delivery and excellent service.
Dear Mr Hemmerle
We have taken the trouble to find your name and address so that we can write and congratulate you on the employment of a member of your Bodmin staff called Julie who is a credit to Woolacotts. She was most helpful when we visited the Bodmin store with a view to purchasing a washing machine and tumble dryer. Julie gave us time, information on various appliances, and had a friendly approach without being overpowering, before making our choice on our first visit as we were leaving the store the last thing Julie said was "If you have any questions please do not hesitate to telephone me".
We consider we received excellent service as customers and were happy to return to the store to place our order for a Miele Washing Machine and Tumble Dryer on Tuesday. These items were delivered to us today.
In a day and age where sales staff are not as welcoming as they should be it is a pleasant surprise to meet someone who is interested not only in the product they are selling, but also in their customer and their satisfaction.
Please convey our sincere thanks to Julie.
Dennis and Barbara
Dear Mr Ford
I would like to take this opportunity to express our thanks to your staff at Bude last week, we decided to replace our 10 year old (analogue) television with a new unit that embraced all the latest technology and would carry us forward for another 10 years of viewing.
We knew that the new systems had evolved were quite bewildering to our senior citizen age that we find ourselves part of, however, your staff guided us through and compared several options and manufacturers.
We finally settled for a Panasonic 42" Plasma unit with a Home Cinema System, your staff spent 1 1/2 hours helping and explaining to us the options.
We were very impressed with this and really appreciated their time; delivery was arranged and came on time. The Wadebridge team that installed it also explained everything and took away all the packaging and the old television, they too were very efficient.
The most pleasant surprise of all was the cost, the television was the same from you as the large internet suppliers, some made a charge for delivery, installation and removal of the old unit. You did not.
Some charged an additional £200 to extend the warranty to 5 years, your package came with 5 years inclusive.
I reckon that I was several £100's pounds better off by using Woolacotts, well done.
A very satisfied customer.
I have previously done 'mystery shopping' at your stores so thought you would like a gueniune comment. (I cannot find anywhere specifically for 'compliments').
I took my elderly aunt into your Wadebridge branch yesterday and the salesperson was so extremely kind and helpful, despite my aunt being quite difficult. (She was looking for a new cooker and wanted to spend as little as possible!)
He was very patient and nothing seemed to be too much trouble. After a difficult day with her, I tried to stay out of things a bit, but his name was Dave. He gave a card with his details to my aunt. He went on to tell us about your new store which he will be transferring to in St Austell next spring.
I thought you ought to know he is a credit to your company.
We had your guys bring our delivery today (Dan & ?) and just wanted to say that they were really pleasant and totally professional. Nothing was too much trouble for them, they are a credit to your firm. Also Julie in the Bodmin shop was really helpful when we were choosing our appliances; please tell her that the fridge fitted with 1mm to spare!
Kind regards & many thanks J & T
We received our new tv as planned on Tuesday am, thank you - this email
is to say that your employee, (Ian?) who delivered and set up the TV was
very helpful, pleasant and extremely professional. This kind of personal
service is important to customers like us, who are not very clued up
about new technology. We have always been John Lewis fans but our first
experience with Woolacotts was a very positive one.
Hi I want you to know of the excellent customer service I received, and not for the first time I might add, from Sandie in your Bodmin store on Saturday last. Having explained to her what I wanted (a clock radio that I could receive Radio 4 on) she showed me my digital clock radio options and not only checked I could receive digital radio at my address but programmed the clock radio for me. Sandie also told me if I found the clock radio didn't work as I required - it does! - then I could take it back. I do hope you as a company recognise customer commendations in some way as Sandie certainly does you proud.
Regards Lindsay P.
Thank you so much. It's been quite difficult organising a TV from Australia with delivery to England until I found you.
I wanted you to know that the person I ordered this present for phoned me tonight and she was so impressed with your service. You helped me make her day and I appreciate it.
I would just like to thank yourself and the team for such a friendly and reliable service. Even though I was ordering online at an unearthly hour, the process was so simple and easy! It is so nice to have a local business that deliver to the door with ease!
Thanks once again,
One very satisfied customer!
Just to say thanks for brilliant service yesterday. You are leagues ahead of Sky. I called at 09:00 and had a new dish by 15:00. Remarkable.
Just to say thank you for sending out an engineer to fix our dishwasher so quickly! Your service both in store and out is great and we will continue to support your business.
I've just purchased a lovely video camera from your Wadebridge shop.
The main reason for this short note is to express my gratitude to young Jim for his time in explaining all the "ins and outs" of HD & 3D formats etc. His technical knowledge of your modern equipment is outstanding, and his pleasant manner and courtesy are exceptional.
A mention too for Tony, who completed the transactions whilst Jim was on a seminar in Bude, his manner and courtesy also were exceptional.
You must be very proud to have staff of such calibre.
One again, many thanks to Jim and Tony, and to you Martin for any input from yourself.
Thank you for handling the problem with the fridge-freezer you delivered 11th June, so effectively and promptly. Even new machinery can break down and it is the way in which its suppliers respond that is important, and it's the reason I buy all my electrical equipment from Woolacotts rather than from a large national change who would, no doubt, have told me to contact the Manufacturer thereby causing unacceptable delay.
The house was holiday let all the time and so, getting an immediate replacement was vital.
I also appreciate you letting me have the new, more expensive model, at no extra cost. Please convey my thanks and appreciate to Alasdair who dealt with it by telephone.
J R P
to the store manager tony walton.
yesterday the 7th august at approx 9.30 am called into your branch and purchased said tv,
the sales girl (laura) was an absolute gem, upon receipt of payment i was asked when i would like to take delivery as it could be arranged immediately (that i did not expect) i was sure it would be at least a few days.
however i settled on 11 am and low and behold there was darren at 11.10
the set was up and running by 11.20 am.
when my wife returned from work that evening she could not figure out how to record onto our panasonic
hard drive so we called up and spoke to ross who sorted it over the phone in a matter of minutes.
if this is the sort of service you and your team provide its olympic gold medal service.
finally no more scart sockets awful damn things hooray.
and would i use you again of course i would.
many thanks to laura darren and ross.
i have never emailed a commercial concern before to thank them,
but i think in this case praise is duly deserved please pass this email to your head office if you desire
kind regards steve and mary s
We just wanted to say thank you for helping us sort out a new washing machine. It's difficult for us to get away from our business at this time of year, so to be able to buy a new one and arrange delivery and installation over the phone has been really brilliant.
Also big thanks to Corrina for her help and advice over the phone on the machines you had available, she really helped us to choose the right machine to suit us.
Peter & Alison
A couple of Fridays ago, I had a problem with a television in one of my houses in town, and I telephone Lynn in the office at around 4pm. Within minutes, Andy and his colleague were at the house and realised that this was an aerial/dish problem. Within half an hour, Bob was at the house, outside in the rain, dark and dismal, and with his usual cheerful disposition replaced the Sky dish and checked everything was working properly.
A fantastic service and my genuine thanks to all at Woolacotts for the brilliant standards of customer care you provide. Truely appreciated and certainly makes my life a lot easier!
Coupled with excellent service and knowledge from the sales team in the shop you certainly have a winning combination.
Many thanks indeed.
We would like to pass our thanks on to the two delivery men who set up the Panasonic TV for us yesterday - they were kind and patient and you couldn't have asked for nicer people to deal with two elderly people who find technology hard to understand! MERRY CHRISTMAS AND A HAPPY NEW YEAR TO YOU ALL
Mr & Mrs S
Dear Friends We are very much in appreciation of the services provided by your shop and of the excellent setting up of the Panasonic with the Vierra network by your very helpful engineer.
Many Thanks Terry and Margaret T
Many thanks. We would like to say how professional and helpful all your staff have been. This is the level of service we hoped for when we came to a local firm The price wasn't bad either!
Phil & Nikki S.
I am very pleased with our new television etc and more than pleased with the service and friendliness of all the Woolacotts Team.
I recently purchased a TV from Woolacotts, Bodmin. The service I recieved from Mr Jeffery and his team was truly outstanding.
I have recently purchased from your Bodmin branch a Rangemaster 90 and hood, and would like to commend you on the service that the staff gave to us. From the very first day we were interested in purchasing one of the cookers we had first class service from Rob Wood and also, from one of the ladies who name I have forgotten, for which I apologise.
We are pleased with the cooker and have a slight problem where one of the doors does needs replacing as there is a slight chip in the enamel just inside the door. This has been taken in hand by the manager and also Rob. The company dealing with it at Exeter have been in touch to say it is on order.
Once again thank you very much and we will certainly be recommending your store to friends.
S E C.
We had a dishwasher delivered today, 8th Feb, and I just wanted to let you know that the delivery and installation chaps were absolutely excellent. They did a great job and were polite and efficient. People are always quick to complain but don't necessarily say thank you for excellent service, so please could you pass on an appreciative 'Thank You' to the men that delivered our machine.
I have just purchased a new Panasonic television set from your Wadebridge branch, and I wish to express my thanks for the service I received both from Carl Douch, Sales Representative and the two young men who delivered and installed the set, plus your help in settling the financial figure.
Although still finding my way around its extra facilities, I am delighted with the improvements the set provides.
We would like to say a big thank you for the wonderful service and after service your staff at Holsworthy and Bude have given us over the period of time we have been dealing with you. The service has been second to none, nothing has been too much trouble for the, which is wonderful in this day and age.
I would like to take this opportunity to thank Martin at head office and Peter the manager at Liskeard for their excellent customer service.
Our washing machine blew up a few weeks ago and we have been searching high and low for a reliable replacement. We decided we wanted a samsung so after trawling the internet we found that you guys stock them. Following a very friendly and helpful conversation with Martin he arranged for me to collect our new machine from Liskeard. When i arrived at Liskeard Peter met me, talked me through the machine without teaching me to suck eggs and arranged for it to be loaded into my car. I left the store feeling that nothing would have been to much trouble for them. It was nice to see that the age of shop keepers with courtesy has not completely gone. Thank you again for all your time and trouble.
I will make a point of recommending HBH Woolacotts to any friends that require electrical goods in future.
How nice it is to be able to praise a company for their courteous and helpful staff, their competive prices and their positive attitude and help when something goes wrong. Woolacotts certainly deserves our praise.
Annie & David
Further to our recent telephone conversations, I have pleasure in writing to thank you personally for the manner in which you have handled my case. I found you to be very helpful, mannerly and courteous; and the firm's after care service excellent. I will certainly be dealing with your firm in the future and recommend the firm and you very highly.
Thanking you once again for all your help.
Dear Sir / Madam,
I felt i must pass on my regards about your drivers. Today they delivered a new fridge for me , and their performance was supurb. They were very professional, and although the route was clear it was still tight, but they coped admirably.I myself work in the furniture trade and i would be very happy if all my deliveries were handled in this manner!
I was particulaly pleased with the way they forward thought , ie removing pictures which they felt might be in the way. All in All a very good service. Interestingly john lewis have the same model that i purchased from you for 549 for the bargain price of 689!
M Hurst, Truro.
Thanks especially to Chris and Julie at the Bodmin store for really going that extra mile and coming up with a great deal for us right through to speedy delivery.
A H, Bodmin.
I'm not one normally to put pen to paper so to speak, but I just felt I had to write to comment on the absolutely fantastic service I have received from your Company in the last week. From the minute I came into the shop and dealt with Mark, who was so helpful, and then Vicky who arranged for delivery and installation, to James, Alex and Chris who came to do the installation. Everyone has been so courteous, efficient and helpful.
I care for an elderly person who has a form of dementia, and who was in bed when James arrived to install the dish. James not only took the trouble to come in and tell me when he was going to start drilling so that I could reassure the person I care for, but when he finished the inside, insisted on vacuuming up the tiny bit of dust, and then even carried the vacuum back out to the garage. I was very touched at the caring attitude of one so young.
Then Alex and Chris arrived, whipped out all my old equipment, and set up the new TV and DVD. Everything was done so professionally and efficiently. They then took great patience with me in explaining how things worked. When they had all gone, you wouldn't have known anyone had been in. They left the place immaculate.
As I said at the beginning Mark, I'm not a great one for going into print, but I've been absolutely bowled over by the service I have received, and I want everyone to know.
In my opinion, everyone I have dealt with is a star. My grateful thanks to all of them.
Keep up the good work.
Very best wishes
Following several bad experiences in Manchester, our daughter and her husband visited your store and ordered a cooker and washing machine, with delivery promised on Monday. They were were very impressed with the helpfulness of the staff in your shop. When the goods were delivered (on Monday as promised), the delivery men plumbed in the washing machine, wired up the cooker, tested it all, even setting the time on the clock. They're both now your number one fans and will certainly be coming back to you when they can afford the dishwasher and tumble dryer that's on their list of 'wants'! After their experiences of the 'big city' (and Internet shopping) they were impressed with this service, and we would like to thank you for welcoming them back to the West Country so well!
Sandra and Martyn
I wanted to write to say how pleased we were with Bob's work. He came round straight away and ensured all the cable work was finished. Thank you very much.
Chris and Julie
Dear Sir / Madam,
Thank you very much indeed for such a speedy response. It was very much appreciated, as I know how busy everyone was at that time of year. Your engineer Richard could not have been more helpful. Once again thank you very much and wishing you all a very happy new year.